1. How Payments Work
All consultation and case-related payments must be made through Advocate Network - not directly to the advocate. This protects both clients and advocates and is central to how the platform builds trust.
2. Escrow-Style Holding
- When you pay for a consultation or milestone, funds are held securely by Advocate Network.
- Funds are released to the advocate only after the consultation or milestone is confirmed complete.
- If a session doesn't happen as scheduled, funds remain protected until the issue is resolved.
3. Accepted Payment Methods
- JazzCash and Easypaisa (mobile wallets)
- Debit and credit cards via our licensed payment gateway partners
- Advocate Network wallet balance
4. Refunds and Cancellations
4.1 Consultation Bookings
- Full refund if the advocate cancels, reschedules without your agreement, or fails to attend a scheduled consultation.
- Full refund if you cancel more than 24 hours before the scheduled time.
- 50% refund if you cancel between 24 and 6 hours before the scheduled time.
- No refund for cancellations within 6 hours of the scheduled time or for a missed consultation you didn't attend, except where the oversight committee determines otherwise (e.g. a documented emergency).
4.2 Case Invoices & Milestone Payments
- An invoice you haven't yet paid can simply be left unpaid or discussed with your advocate - no cancellation process is needed.
- If you paid an invoice for work that hasn't started yet, you're entitled to a full refund on request.
- If work has already started, any refund covers only the unstarted portion - work genuinely delivered (drafts prepared, filings submitted, hearings attended) is not refundable, since it reflects real advocate time and, in some cases, government fees already paid on your behalf.
- If you and your advocate disagree on how much work was completed, the oversight committee reviews the case file and activity log to determine a fair resolution.
4.3 How to Request a Refund
Contact us through Contact Us (Complaints category) with your case number or booking reference and the reason for your request. Most refund requests are reviewed within 3–5 business days.
4.4 Refund Processing Time
Approved refunds to your Advocate Network wallet are available immediately. Refunds back to your original payment method (JazzCash, Easypaisa, or card) typically take 5–10 business days to appear, depending on your bank or mobile wallet provider.
5. Delayed or Disputed Payments
If a case stalls, a consultation is not delivered as expected, or either party raises a payment dispute, our administrative oversight committee reviews the matter, investigates the cause, and determines the appropriate resolution - including releasing, withholding, or refunding funds.
6. Advocate Payouts
Verified advocates receive payouts for completed, confirmed consultations on a regular payout cycle, minus any applicable platform service fee disclosed at the time of booking.
7. Wallet Balance
Clients may add funds to an in-platform wallet for faster checkout on future bookings. Wallet funds are non-transferable to other users and are refundable on request, subject to review.
8. Contact
Payment questions or disputes can be raised with our Customer Service or Complaints team.