1. What This Policy Covers
This Privacy Policy explains how Advocate Network collects, uses, stores, and protects your personal information when you use the platform as a client or as a registered advocate.
2. Information We Collect
- Account information: name, phone number, email address, and city.
- Identity and licensing information for advocates (CNIC, Bar Council registration number, license documents).
- Case-related information you choose to submit: case descriptions, documents, and notes.
- Payment information processed through our licensed payment partners (we do not store full card numbers).
- Usage data such as pages visited and general device/browser information, to help us improve the platform.
3. How We Use Your Information
- To match clients with suitable, verified advocates.
- To verify advocate licenses against Bar Council records.
- To process bookings, payments, and case-related communication.
- To send booking confirmations, reminders, and service updates.
- To investigate complaints or disputes referred to our oversight committee.
4. Who Can See Your Information
Case details and documents are only visible to you, the advocate(s) assigned to your case, and authorized Advocate Network staff handling verification, support, or complaint review. We do not sell personal information to third parties.
5. Data Security
Documents and case files are stored using encrypted storage. Access to sensitive information is limited to staff and advocates who need it to provide the service you requested.
6. Your Rights
- You may request a copy of the personal information we hold about you.
- You may request corrections to inaccurate information.
- You may request deletion of your account, subject to legal record-keeping requirements for active or past cases.
7. Contact Us
Questions about this policy can be sent to our General Administration team.
Advocate Network is managed, developed, and operated by Capital Innovation Business. This policy applies to all services provided through the Advocate Network platform.